It's no secret that the healthcare industry is in a state of flux. Hospitals are understaffed, overworked, and constantly searching for ways to improve patient care. That's where travel nurse staffing agencies come in. By providing high-quality nurses to cover shifts at hospitals, these agencies can help ease the burden on already overstretched staff. But how can these agencies earn the trust of travel nurses? Here are a few tips.
Don't over-promise and under-deliver
When it comes to travel nurse staffing agencies, following through on what you promise is of the utmost importance. That means being transparent and honest in all your dealings with travel nurses and delivering on any commitments made — big or small.
A successful relationship between an agency and a nurse is built when expectations are managed well. Don't set unrealistic aspiration or overpromise, as this will leave everyone feeling frustrated and mistrustful.
The healthcare market has changed a lot since the height of the pandemic, and travelers may have expectations from that time. Being realistic from the beginning and helping travelers be adaptable is crucial.
It might seem like common sense but demonstrating high quality standards for follow through will go a long way toward earning the trust of travel nurses.
When changes or developments happen, travel nurse staffing agencies should be prepared to provide travel nurses with up-to-date information. As awkward or uncomfortable topics may arise, being transparent is key to building trust between both parties.
A consistent flow of communication is essential; whether it’s a change in the type of shift coverage needed or any particular delays that occur, timely updates go a long way in preventing candidate drop off.
By being communicative, potential problems can be identified more quickly, ensuring that important issues are addressed without disruption to either party’s services.
As a travel nurse staffing agency, nothing is more important than being honest and showing your nurses that you genuinely care about them. If there ever arises a problem, large or small, it's essential to own up to it, be open about it, and work to fix it as soon as possible.
This dedication is what will help you build trust with all of your nurses; when they know their staffing agency will do whatever necessary to put their nurses' needs first, you've earned their respect and loyalty.
Honesty goes a long way when it comes to developing and retaining meaningful relationships with your employees — show that you take your staffing agency-nurse relationship seriously and it will breed successful results.
Respect travelers’ time
As a travel nurse staffing agency, respecting the time of your healthcare professionals should be a priority. This means not making them wait for anything they need from you, or at least avoiding having them wait unnecessarily.
A good way to ensure that travelers feel their time is being respected is to create processes which are as efficient and streamlined as possible, so that everything you need from your healthcare pros is fast and simple for them. Simplifying the job search and compliance process can make a big difference for travelers.
It's also important to show genuine appreciation for their hard work and commitment — after all, your staffing agency wouldn't succeed without it. Showing this respect will help earn the trust of these travel nurses and make sure everyone involved with your agency has an easy and stress-free experience.
At Fusion Marketplace, we put travelers first and work with our agency partners to provide the best possible experience for healthcare professionals. Learn more about becoming a Fusion Marketplace agency partner today!